Terms & Conditions
Acacia Limousines Townsville
Updated June 2023
Welcome to the website of Acacia Limousines Townsville (ABN 82 165 013 749). Acacia Limousines Townsville is committed to providing you with the best limousine service, and chauffeur driven experience possible. Booking with Acacia Limousines Townsville confirms that you agree to abide by the full set of Terms & Conditions as detailed. We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other privacy legislation that details the principles concerning the privacy of individuals, their Personal Data and Personally Identifiable Information.
This Website and its contents (“Website”) is owned and operated by Acacia Limousines Townsville. While we endeavour to take reasonable care in preparing and maintaining the information on this Website, we do not warrant the accuracy, reliability, adequacy or completeness of any part of the Website content. It is your responsibility to enquire with us directly to ensure the currency or accuracy or information you seek to rely on. You acknowledge and accept that the Website content may include technical inaccuracies or typographical errors. the Website content is subject to change at any time without notice and not necessarily be up to date or accurate at the time you view it.
Terms & Conditions
General Terms of Carriage
By confirming a booking with Acacia Limousines Townsville (Acacia) and its associated Operators, Licensees, Lessees and Drivers/Chauffeurs, you, the hirer is agreeing with our Terms & Conditions, including our Booking, Cancellation, Refund and Payment policies. We reserve the right to change our service charges and any of the following Terms & Conditions without notice.
Acacia and its associated Operators, Licensees, Lessees and Drivers/Chauffeurs are not common carriers and may refuse to carry any person(s) without giving reason. Acacia and each Operator and Licensee is responsible for services provided by it and has no liability for any other services. Passengers travel at their own risk.
It is the hirer’s responsibility to read the FULL TERMS & CONDITIONS closely as confirming a booking confirms you accept and are bound by the TERMS & CONDITIONS.
Subject to the terms, Acacia, its Operators, Licensees, Lessees and Drivers/Chauffeurs, have no responsibility for costs or losses including missed flights or travel connections, resulting from diversion, substitution, alterations, cancellations, delays or booking errors. It is the hirer’s responsibility to advise in writing any changes as full costs may be incurred.
Passengers must comply with all laws and regulations in the state they are travelling and with the instructions of Acacia, its Operators, Licensees, Lessees and Drivers/Chauffeurs and Administration staff. Except as otherwise provided by these terms, and to the extent permitted by law: (a) Operators, Licensees, Lessees and Drivers/Chauffeurs, are not liable for death of or injury to any person, for loss or damage to luggage or goods, for delays, for errors in bookings or times, or for consequential or other loss of any kind, arising directly or indirectly from negligence or omission or some other cause in connection with provision or non-provision of any services and (b) Is not liable for inaccuracy in any information concerning transport services or its prices.
Amendments
Any changes/amendments to your booking after confirmation can only be accepted subject to availability. Acacia, its Operators, Licensees, Lessees and Drivers/Chauffeurs, reserves the right to charge an amendment fee in respect of any change to your booking, in addition to any other applicable charges in relation to the amendment. While efforts will be made to accommodate booking changes, Acacia does not guarantee that changes to bookings will be actioned without sufficient written notice (at least 48 hours’ notice during regular business hours and longer for weekends and/or public holidays).
Vehicle bookings & guarantees
Acacia does not guarantee that a particular vehicle will be available for transfers. Acacia does not guarantee a vehicle will be available on submission of Booking Form/s, or request on the App and website, and recommends that vehicles (especially stretch limousines) are secured six months in advance to avoid disappointment. Whilst Acacia provides accurate information about our fleet and available vehicles for hire at the time of booking, circumstances outside of our control (such as accidents) may necessitate that a replacement vehicle is required. We will endeavour to provide a like-for-like replacement to ensure that wherever possible, the original intent of the booking is maintained. Acacia will not be responsible or liable for changes to vehicle types that occur beyond the reasonable control of the company.
Consumption in vehicles
Food and beverages, excluding bottled water, are not to be consumed in vehicles.
Credit card transactions & surcharges
Transport services may be made by credit card. The purchaser agrees to make payment in full when billed. Special occasion events (Weddings, Formals, Hen’s and Buck’s Nights) require the provision of a valid credit card number, expiry date and CCV at the time of booking. The purchaser agrees that the credit card will be deducted if there is damage to the vehicle or the booking runs over time.
Credit card surcharges apply at the discretion of the Customer Service Centre. Additional charges apply for bookings made by AMEX.
Customer safety
Our chauffeurs/drivers will at all times drive at safe and sensible speeds and in accordance with legal speed limits, traffic and current road conditions. All drivers reserve the right to deny access to a venue or road, bridge or area they feel may put the passengers and vehicle in an unsafe situation.
Damage to vehicles &/or inappropriate behaviour
Passengers travelling in an Acacia vehicle agree to abide by reasonable and lawful conduct. You, the client, are liable for any charge levied by Acacia, its Operator or Licensees in respect of any damage caused to a vehicle due to your instructions or any directions you give to the driver or chauffeur. The driver or chauffeur reserves the right to evict any clients from the vehicle due to any unsafe, inappropriate or unruly behaviour. No refund will be offered in these circumstances.
Extensions & extra charges
The hirer is responsible for any charges levied by Acacia, its Operators or Licensees, in respect of extra time in the event that changes are made to the original booking either by the booker or passenger. This includes any extra charges levied where you choose to extend the duration of your booking and/or add additional stops to the original booking. In the event of extra charges or extensions (refer above) the passenger is to immediately pay the extra charge to the chauffeur either prior to or upon completion of transfer. Additional charges can be charged back to your Acacia account or your credit card if this was used to secure the booking originally.
Insurance
Acacia, its Operators and Licensees are insured for passenger travel. This insurance is for public liability and NOT travel insurance. Although every effort will be made to ensure the safe keeping of personal property, we do not accept liability for loss or damage of personal items. Please check that you have sufficient coverage for any personal property that is brought onto our vehicles.
Lost property
Acacia, its Operators and Licensees will not assume liability for any lost or misplaced personal property. In the event the customer leaves personal items in the vehicle, Acacia its Operators and Licensees shall try to deliver any items back to the Customer at their expense or the item/s may be collected from our Customer Service Centre. Appropriate identification must be provided prior to the release of lost property.
Luggage & baggage information
Our sedan’s maximum luggage limitations are two (2) regular-sized suitcases (check in size for a plane) plus two (2) piece of hand luggage/soft luggage (carry-on for a plane) or one (1) large suitcase plus one (1) set of Golf Clubs and one (1) soft luggage.
Customers should consider booking a larger vehicle such as a People Mover with trailer if they have more luggage than a sedan can accommodate. Additional luggage transfer will incur further cost to the client, price on application at the time of booking. No suitcases will be transported inside the passenger area of the vehicle due to transport regulations & safety concerns.
Multiple pick-ups &/or set downs
Additional charges may apply for all extra pickup/set downs required en-route unless already quoted. This will be discussed at the point of booking.
On-time services
Please be assured that Acacia, its Operators and Licensees, will take every reasonable safeguard to achieve an on-time service, however in the unlikely event of our chauffeurs being late due to circumstances howsoever caused, no liability will be accepted by Acacia, its Operators, Licensees, Lessees and Drivers/Chauffeurs.
Pets
Pets are permitted in vehicles, but passengers are requested to communicate their intent to carry a pet at the time of booking. All pets must be suitably restrained for safety reasons and travel in a crate or on a mat with a seatbelt restraint used.
Under Australian law, registered Assistance Dogs travel in the vehicle beside the handler or in the floor well at the discretion of the customer.
Quotations
Prices are current at the time of quotation and subject to availability at the time of booking. All quoted prices include GST. Acacia, its Operators & Licensees, reserve the right to pass on, without notice, any increases that may occur in any applicable airport charges, road & tolls, entry fees or parking charges in addition to extra charges for driver remuneration. Quotations are current for a period of 30 days after which time Acacia, its Operators & Licensees reserve the right to review the quotation and re-issue.
Acacia, its Operators, Licensees, Lessees and Drivers/Chauffeurs, reserve the right to charge waiting time where a quote for a split booking is requested. The application of charges in the case of split bookings is at the discretion of Acacia and/or its representatives. Acacia reserves the right to on-charge for fees and charges related to applicable charges as above.
Airport delays on location waiting:
in regard to airport pickups, Acacia its Operators and Licensees will monitor all aircraft movements. If passengers are delayed after arriving at the terminal, additional fees may apply.
See the Waiting Time section of the Terms & Conditions.
Seat belts
Under Australian law, it is compulsory that all passengers wear seat belts where fitted at all times when the vehicle is in motion.
Smoking & illicit drugs
Smoking is not permitted by state law in any Acacia vehicle. Charges will apply, at the discretion of the chauffeur or Acacia, if any passenger is found to be smoking in any Acacia, or Acacia service-providers’ vehicle.
The consumption or carriage of illicit drugs is strictly prohibited in Acacia vehicles. Hire will be immediately terminated, and no refund provided if any passenger consumes or carries illicit drugs in an Acacia vehicle. Involvement of the Queensland Police Service will also occur.
Special events (Weddings, School Formals, Graduations, sporting events or concerts)
Either full payment or a deposit is required for Special Occasions such as, but not limited to, Weddings, School Formals, Sporting Events and Concerts.
Weddings, School Formal and Graduations
All bookings MUST be secured by a non-refundable deposit with the balance payable 30 days prior to the event. If a deposit has been made, full payment of the balance is required 30 days prior to the event. Surcharges may apply to such events.
All bookings for Weddings, School Formals and Graduations must be accompanied by a completed booking form. Credit card details are required to secure all bookings. Acacia reserves the right to charge additional waiting time or damage to vehicles to the credit card provided on the booking form.
Sporting Events, Concerts & other Special Events
Full payment at the time of booking is required to secure a vehicle for Sporting Events, Concerts & other Special Events. Surcharges may apply to such events. Credit card details are required to secure all bookings.
Subcontracting
Acacia, its Operators and Licensees, reserve the right to use the services of other approved hire car/limousine/bus service providers as required. These operators have been pre-qualified by Acacia and deemed to be of a sufficient quality to provide services on Acacia’ behalf. These providers, for the duration of the booking, remain under the supervision of Acacia, its Operators and Licensees, at all times.
Cancellation Policy
A hirer making any booking with Acacia confirms that you the hirer agrees to abide in full with our cancellation policy and the fees and guidelines that apply in relation to this. Refunds will only be provided when the hirer fulfils the below and where the cancellation is EMAILED to our email address (admin@acacialimousine.com.au) AND is accompanied by a PHONE CALL advising Acacia of the cancellation email. ALL cancellation emails MUST be received during our regular business hours (excluding Saturdays, Sundays, nights [between 5pm and 9am business days] and public holidays). Cancellations made via social media will not be accepted as email confirmations.
We are very strict with our cancellation policy. All vehicle bookings are taken in good faith and clients who cancel without sufficient notice, have restricted others from booking the vehicle for those dates and/or times. When a vehicle has been booked for blocks of time or consecutive days, this also means we miss the opportunity to re-book the vehicle and/or contact clients on our waiting list.
Thank you for understanding.
Cancellation charges whereby the hirer forfeits the full fee for hire will apply when:
Cancellations are made with less than 5 working day’s notice (Monday to Friday) prior to the dispatch of the vehicle. Working days do not include public holidays or weekends.
Any Stretch Limousine booking is cancelled, at any time regardless of notice, after being confirmed; or
Bookings where the passengers fail to arrive or make contact with the chauffeur or the local Acacia Customer Service Centre during Monday – Friday business hours.
Stricter cancellation policies may apply to any of the above, however will be advised to you at the time of booking and will supersede the above policies.
Our cancellation policy is strictly adhered to and we request that all people hiring our vehicles are aware of these at the time of booking.
Any cancellation that is made in line with the above and that has been paid in full, may be refunded less a booking fee. The minimum booking fee charge is $50 for standard transfers.
A Special Cancellation Policy applies for Weddings and Events. No monies will be refunded for any Wedding, Formal and/or Special Event booking.
In the event of a government-enforced closure (eg COVID-19) Acacia will provide a credit for Wedding, Formal or Special Event bookings and work with the hirer to identify a mutually suitable time to complete the service.
Acacia recommends that the hirer is aware of these policies at the time of booking. No discussion will be entered into in relation to booking fees or cancellations.
Waiting Time
Acacia offers well above industry-standard complimentary waiting time for all bookings.
Complimentary waiting time is applied as follows:
10 minutes complimentary waiting time at homes, hotels or other non-airport pickups.
15 minutes complimentary waiting time at Airport Terminals.
10 minutes complimentary waiting time at Cruise Ship Terminals.
Waiting time rates
Waiting time is charged in 60-minute increments or part thereof dependent on vehicle type once any complimentary waiting time has been exhausted. Below waiting time rates include GST.
Waiting time rates apply to ALL Acacia accounts, as well as individual bookings, unless otherwise specified on individual rate sheets and/or contracts.
Vehicle Type
Executive Sedan
$105 (Up to 60 minutes )
Luxury People Mover (6-7 seats)
$120 (Up to 60 minutes )
Luxury Minibus (8 – 13 seats)
$145 (Up to 60 minutes )
Super Stretch Limousine (Chrysler 300C)
$295 (Up to 60 minutes )
Stretch Limousine (Ford Fairlane)
$205 (Up to 60 minutes)
*All flights are tracked via radar and complimentary waiting times only begins from the moment the plane lands, regardless of any flight delays.
·
Public Holidays & bookings between midnight and 5:00am
Surcharges apply on some public holidays. This surcharges is applied to all bookings to ensure that our drivers are appropriately remunerated. Typically, surcharges will be incurred on gazetted public holidays such Christmas Day and New Year’s Eve / New Year’s Day, Australia Day, with the exception being ANZAC Day.
In general, split bookings on public holidays will incur waiting time. This is to ensure drivers are remunerated in situations where Acacia determines that the vehicle cannot be hired by other clients. In these situations, waiting time will be subject to the 20% surcharge.
After Hours Surcharges
A surcharge applies for all vehicle type bookings that begin between 10:30pm and 04:30am.
If a booking begins prior to midnight and continues past midnight, the portion of the journey that continues past midnight will incur a 50% surcharge.
*Certain contracts or rate schedules may contain different terms to those listed above. The terms contained within valid and current contracts and/or rate schedules will supersede the above terms with respect to After Hour Surcharges.
Child restraints
For health and safety reasons and to reduce the spread of COVID-19, Acacia no longer supplies child seats/child restraints. Under Queensland law, Acacia is not required to provide child restraints in vehicles. However, children must use seatbelts and remain seated whilst the vehicle is in motion.
Limits of liability & Insurance
Maximum liability, if accepted, will be limited to a refund for the trip in question. All care will be taken, but no liability will be assumed. No claim for liquidated damages, consequential loss for any other costs will be assumed.
Acacia its Operators and Licensees shall be under no liability whatsoever to the Customer for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by Acacia its Operators and Licensees of this contract.
Use of Personal Information
Your personal information is used for the hiring of Acacia services and used for that purpose alone. By entering the Acacia secure website booking query facility, you understand that all information provided by you is your sole responsibility and Acacia accepts no responsibility for any incorrect information provided in respect to the hiring made through this facility or any other mode. It is not given to a third party except where the purpose relates to fulfilling the obligations of your hiring. Your personal information may be retained for use in future bookings. If at any time you believe the information is incorrect, you may contact us to have it corrected.
Credit Card details are stored securely for the purpose as outlined in our terms and conditions of hire. Acacia staff its Operators and Licensees are obliged under the Confidentiality Deed to keep personal information secure.
Disclosure
Acacia may be obliged to surrender your personal information to regulatory authorities and law enforcement officials in accordance with the applicable law. Personal information may also be disclosed to identify, contact or bring legal action against anyone damaging, injuring or interfering with our rights or property.,
Enquiries
All enquiries should be directed to our administration office during business hours by phone 07 4426 2884 or email admin@acacialimousine.com.au.
Acacia Limousines Townsville ABN 82 165 013 749
31-33 Keane Street, Currajong, Townsville, 4812
Privacy Policy
Acacia Limousines Townsville respects your privacy and takes seriously its obligations to comply with the Australian Privacy Principles ("APPs") contained in the Privacy Act 1988 (Cth) (as amended from time to time) ("Privacy Act").
"Personal Information" includes information that alone or when in combination with other information may be used to readily identify, contact, or locate you (e.g., name, address, telephone number, email address, and location).
We know that you care about how your Personal Information is collected, used, and shared and we want to help you make knowledgeable choices about the information you provide to us. This Privacy Policy ("Privacy Policy") explains and summarises how Acacia Limousines Townsville collects, uses, and protects your information, including the Personal Information that you may provide to us or that we may collect from you as you interact with us.
This Privacy Policy applies when Acacia Limousines Townsville collects data from customers and guests, including through Acacia Limousines Townsville controlled websites or applications, and Acacia Limousines Townsville controlled applications accessed and/or used on a mobile, handheld or other wirelessly connected device (a "Website" or "Application"). Any Personal Information you provide is voluntary.
By disclosing your Personal Information to us or using our Websites or Applications, you consent to its collection, use and distribution by Acacia Limousines Townsville in a manner that is consistent with the Privacy Act and any other applicable data protection laws and this Privacy Policy (which is expressly incorporated into any applicable Website or Application terms of use).
We will update this Privacy Policy from time to time, so please check back with us periodically, as your continued use of our Websites or Applications means you acknowledge, agree to and consent to those changes.
How we collect your information
In the course of providing services to you, Acacia Limousines Townsville collects your information in a number of ways.
For example, we collect information when you:
• use a Website or Application to make an enquiry about our products and services such as when you request to be sent information or for purposes that are made clear on the page on which the information is collected;
• apply for employment with us through the application process, including through third parties such as your referees and previous employers;
• enter our Website. Our third-party Internet Host provider records your server address; domain name, the date and time of your visit and the pages viewed, and we may also obtain information about you from Google Analytics;
• enter into written agreements with us, our agents or third-party service providers;
• purchase a product or service and become a customer;
• supply goods or services to us;
• answer a survey or respond to requests from market research agencies engaged by us;
• fill in a competition form;
• post a comment on our website, send us an email or make a telephone enquiry;
• ask to be placed on a mailing list;
• provide your information to a third party that we supply or provide services to, such as our Acacia Limousines Townsville related bodies corporate, our Acacia Limousines Townsville affiliates and distributors, contractors and regulatory authorities.
We may occasionally hire other companies to provide services on our behalf, including but not limited to processing bookings, customer service inquiries or promotional activities. These companies will be permitted to obtain only the Personal Information or Data they need to deliver the service on our behalf. Acacia Limousines Townsville takes all reasonable steps to ensure these organisations are bound by confidentiality and privacy obligations in relation to the protections of your Personal Information or Personal Data.
Acacia Limousines Townsville may also collect information about you that is publicly available from outside sources including information from telephone directories, the electoral roll, other websites, device ID information from mobile applications or advertisements or purchase e-mail or similar lists from third parties for advertising and marketing purposes.
Types of information we collect
The types of information we collect from you will vary depending on the purpose for which it is collected by Acacia Limousines Townsville, but may include:
• Name, email address, telephone and fax numbers and delivery details;
• Drivers' Licence details;
• Age;
• Gender;
• Occupation;
• ABN;
• IP Address;
• Location data;
• Device type (iPhone, laptop etc);
• Domain name;
• Web browser(Safari, Firefox etc);
• Date and time of access to the website and which website you came from;
• Content of emails; and
• Information you post on our webpage.
Location data and other information that you provide to us may be accessed in connection with your use of a Website or Application. Your use of, and our ability to offer location-based functionality is then enabled through our use and disclosure to third parties of location data and associated information. When you interact with us or purchase an Acacia Limousines Townsville product or service through a Website or an Application you will be asked for information needed to complete your request. The Personal Information you provide is used, for example, to process your transactions, to create and share reports about these transactions, or to provide related customer service.
Customer's Sensitive Information
Acacia Limousines Townsville does not generally require customers to provide Sensitive Information (as defined in the Privacy Act) such as race, religious beliefs, sexual orientation or health information etc.
Occasionally a customer will advise a disability or a trade or professional association to which he or she belongs to that is sensitive information, but we do not actively seek this information. If you disclose sensitive information to us you consent to our collecting, using and disclosing this sensitive information for the purpose for which you disclosed it to us and as permitted under the Privacy Act and other relevant laws.
Contractors to Acacia Limousines Townsville
If you are a contractor to Acacia Limousines Townsville, we may collect information relating to your engagement by Acacia Limousines Townsville in relation to your qualifications, training records and logs, references, length of engagement, resume, pay rate, salary, bank account details and ABN.
Employment Applications
If you apply for a job with Acacia Limousines Townsville, we will use the Personal Information you provide to assess your application. We may disclose your Personal Information to third party service providers to assist with the assessment which may include screening, aptitude tests, human resources management purposes such as background checks and discussing your application with referees, medical tests and health assessments.
During this process we may collect sensitive Personal Information which is provided directly by you. The sensitive information that may be collected during the employment process if given voluntarily by may include: race, religion, professional or trade association memberships, health or criminal records. As part of the application, we may ask you to undergo a medical assessment and/or complete a health questionnaire. If this occurs, we may disclose your Personal Information to a third-party service provider for the purposes of completing a health/medical assessment. If a health/medical assessment is required, we will ask for your consent again at the time we need to make the disclosure. If you are unable to consent to these disclosures we will not be able to consider your application for employment.
Acacia Limousines Townsville does not collect and/or process any Personal or Sensitive Information against the express wishes of an individual, unless Acacia Limousines Townsville is required by law to do so.
Anonymity and Pseudonyms
You have the right to remain anonymous or use a pseudonym when entering into transactions with Acacia Limousines Townsville, unless such anonymity or use of a pseudonym would be considered unlawful or impracticable. Please let us know if you wish to deal with us anonymously or by a pseudonym, and where possible, we will accommodate this request.
However, failing to provide your Personal Information may in some instances make it impractical or impossible to provide you with our products or services. For example, if we are unable to collect your Personal Information at the time of a new product or service purchase, we would not be able to notify you of a product recall affecting the product you purchased.
Non-personal information, cookies and related information collection
Acacia Limousines Townsville or others acting on our behalf may use cookies, pixel tags, web beacons or other similar technologies in connection with the operation of our Websites or Applications. These technologies may collect and store non-Personal Information. We utilise these technologies to research and understand how our Websites and Applications are used, to develop our products and services, to personalise your online experience with Acacia Limousines Townsville and to assist us with targeting our advertising and marketing. We may share data collected from you on our Websites with our third-party vendors or suppliers to advertise or market to you on other sites as you browse the web.
Our service providers or vendors may also use cookies and related technologies in order to personalise your experiences and adapt a particular Acacia Limousines Townsville Website or Application's functionality to your preferences and for purposes such as those listed above. If you are visiting a URL other than acacialimos.com or other Acacia Limousines Townsville Websites or Applications, you should carefully review the privacy policies of those web sites or applications.
You may set your browser to notify you when you receive a cookie or to refuse receiving it. You should be aware that this may interfere with or make you unable to use certain functionality on websites using cookies and you may not be able to take full advantage of the services available to you on our website. For example, many websites will ask your permission to use a cookie that will enable you to automatically log onto the website. Disabling or removing cookies may require you to manually log on each time you wish to visit that website.
Why we collect your information and how we use your information
Acacia Limousines Townsville collects and uses your Personal Information to provide information relating to our products and services that is relevant to your interests. We also collect your Personal Information to:
• respond to your requests for information relating to sales, our products, brochures and services offered;
• respond to feedback, complaints or comments, whether made by electronic means, telephone or in person;
• supply products and services to you;
• allow you to purchase a product online via one of our Websites or Applications and process and collect payment and deal with your account when you purchase products or services from us;
• to pass on enquiries or complaints made by you regarding our products, sales or services to a service provider or a related party of Acacia Limousines Townsville who can assist with your enquiry or complaint;
• purchase goods and services from you;
• manage warranties;
• product registration and support;
• provide after sale customer support and assistance;
• conduct customer surveys and improve the quality of our service by contacting you to determine your level of customer satisfaction;
• notify you periodically about important things like an update to an Application or our terms and conditions;
• undertake marketing and promotional activities;
• provide you with direct marketing to inform you of special offers and promotions that we think may be of interest to you subject to obtaining your prior consent or being satisfied you would reasonably expect to receive such direct marketing materials (as further detailed below under “DIRECT MARKETING”);
• conduct market research and product development;
• contact you in the event of a security breach;
• meet our internal reporting requirements to global affiliates of Acacia Limousines Townsville in relation to statistics on sales, warranties and marketing;
• process employment applications;
• report to and evaluate service providers;
• engage contractors;
• meet our legal and regulatory responsibilities and for fraud prevention purposes such as verifying your identity;
• allow you to benefit from combining your location data with location-based functionality in our Website and Applications, for example to locate your closest Acacia Limousines Townsville office; and
• contact you by email, phone, SMS or MMS or in any other lawful manner for the purposes set out above.
Acacia Limousines Townsville does not collect and process any Personal Information unless the information is considered necessary for the effective functioning or activities of our business. Because most of the Personal Information we receive about you is collected directly from you, you will normally be aware of the purpose of its collection. However, in the event that Acacia Limousines Townsville receives Personal Information about you from a third party, we will inform you as soon as practicable from whom Acacia Limousines Townsville received your Personal Information from. Generally, Acacia Limousines Townsville only processes Personal Information for the purposes for which it was originally collected being the primary purposes stated above, unless required or authorised by or under law or if the individual concerned has consented to another intended use.
Direct Marketing
Acacia Limousines Townsville will only use your Personal Information such as an address, email address and/or phone number for the purpose of direct marketing where we have obtained your consent to do so, or in circumstances where you would reasonably expect your Personal Information would be used or disclosed for this purpose. Direct marketing activities Acacia Limousines Townsville and our related bodies corporate may conduct include contacting you by way of phone calls, mail, email, SMS text messages, MMS or instant messaging.
Where you have provided consent or would reasonably expect us to use your Personal Information for direct marketing, we may disclose Personal Information to third parties to allow them to direct market our products and services to you in the ways described above. The types of third parties that may contact you with direct marketing are set out below in Other Information Uses and Disclosure to Third Parties. There are also times when we join with business associates of Acacia Limousines Townsville and may undertake joint marketing of our respective products and services to you.
Your consent to receive direct marketing communications in the above ways will be deemed if you do not opt out when we offer you the opportunity to do so, and will remain current for an indefinite period of time unless and until you advise us otherwise. You can opt-out of receiving direct marketing at any time (see below).
You can let us know at any time if you do not want the personal information we hold about you to be used or disclosed for any of the above purposes, or if you do not wish to be contacted in any of the above ways, by sending an email to: admin@acacialimosuine.com.au or by phone 44 262 884 or by mail to Privacy Manager, Acacia Limousines Townsville, 31-33 Keane Street, Currajong, Q, 4812.
Other information uses and disclosures to third parties
Acacia Limousines Townsville does not use or pass onto others any Personal Information without the consent of the individual(s) concerned other than for the primary purpose of collecting the Personal Information or a reasonably related secondary purpose or as disclosed in this Privacy Policy or as required by law.
Acacia Limousines Townsville’s third-party service providers may occasionally have access to the Personal Information held by Acacia Limousines Townsville under conditions of confidentiality.
Our third-party service providers are only authorised to use the information for the purpose for which we supply the information. Examples of the types of third parties we may need to disclose information to in the course of providing a product or service are:
• related bodies corporate of Acacia Limousines Townsville;
• Acacia Limousines Townsville licensors and partners or their respective related bodies corporate;
• employees and contractors;
• shipping and courier providers;
• web hosting, data housing providers and other IT suppliers;
• insurers, lawyers, financiers and other professional advisers;
• service providers engaged by Acacia Limousines Townsville to provide a particular service on Acacia Limousines Townsville behalf such as:
* printers of our marketing material;
* mailing houses to bulk mail marketing and promotional material,
* marketing and research agencies that assist us with promotions or competitions, market research and trend analysis;
• entities that process credit card payments;
• the Australian Taxation Office;
• a Court or to a third party under a subpoena issued by a Court;
• a regulatory authority;
• third parties for law enforcement purposes.
Acacia Limousines Townsville may be required to disclose Personal Information without consent of the individual where the law requires us to make the disclosure to bodies such as:
• the Australian Taxation Office;
• a Court or to a third party under a subpoena issued by a Court;
• a regulatory authority.
Acacia Limousines Townsville may use information relating to your visit to one of our Websites or Applications, or information you provide to us, for market research purposes in order to continually improve the products and services that Acacia Limousines Townsville delivers to you.
On occasions, Acacia Limousines Townsville may form relationships with other organisations. Acacia Limousines Townsville, with your prior consent, disclose your Personal Information to these organisations so that they may offer you special offers or competitions, relevant to your preferences. Acacia Limousines Townsville only deals with parties that demonstrate the same level of commitment to your privacy as Acacia Limousines Townsville does, and can ensure compliance with the Privacy Act.
Certain promotions may be run by an Acacia Limousines Townsville service provider or vendor or co-branded with one of our partners or run on a third-party site like Facebook. In these instances, the collection of your Personal Information may occur directly by the service provider or vendor or a third-party partner on their website. The promotion will state the policies governing the collection of such information if they should differ from this Privacy Policy.
Vendors and suppliers engaged by Acacia Limousines Townsville may have their use of your Personal Information limited by this Privacy Policy, contractual restrictions, or applicable law. However, if a particular Website or Application is co-branded or developed by a third party, it is possible that another party's Privacy Policy will govern the treatment of information on that Website or Application. Acacia Limousines Townsville (through its vendors or suppliers) may limit the acceptance of orders to particular jurisdictions and as permitted by applicable law.
Acacia Limousines Townsville may sometimes permit our authorised service providers to have access to aggregate statistics about our customers, sales, traffic patterns, and related Website or Application information. These transfers of aggregate statistics do not involve Personal Information.
Acacia Limousines Townsville offers a variety of services and functions through its Websites and Applications. Personal Information that is collected through a Website or Application may be used and/or disclosed to third parties in order to enable us to provide functionality or services to you. For example, some Acacia Limousines Townsville Websites and Applications allow you to interface with third party websites or applications. To facilitate that connection, we may use your Personal Information and/or disclose your Personal Information to third parties. When we provide location-based services enabled through a third party, we may share data with those services in order to provide the related location based service or functionality.
Mergers, acquisitions and insolvency
In the unlikely event that Acacia Limousines Townsville reorganises or sells a part or the whole of its business or merges with another entity, its records of Personal Information may be transferred to a prospective purchaser, the actual purchaser, an entity of a party to the merger or released to a liquidator. The information will remain subject to the Privacy Act and any other applicable laws and until further notified, will remain subject to Acacia Limousines Townsville’s Privacy Policy.
Transfer of Information Overseas
Some of our third-party service providers to whom we disclose Personal Information to may be located outside Australia.
If information has to be disclosed overseas, the overseas recipient may not be subject to privacy obligations or to any principles similar to the APPs.
An overseas recipient may also be subject to a foreign law which could compel disclosure of personal information to a third party, for example, an overseas government or regulatory authority.
Accuracy of Information
Acacia Limousines Townsville takes all reasonable steps to ensure that Personal Information is accurate, up to date, complete, relevant and is not misleading. To assist us in making sure your Personal Information is accurate, up to date and complete, we may contact you from time to time to ask you to advise us of any changes to your Personal Information. If you discover any Personal Information we hold about you is incorrect, please contact us immediately and we will correct it. The contact details to correct Personal Information should be directed to the Administration section of Acacia Limousines Townsville whose details are set out under Access to your Personal Information and Further Questions.
If after receipt of your request to correct information we refuse to do so, you may request we associate the information with a statement that the information is incorrect, out of date, incomplete, irrelevant or misleading. If we refuse to correct your information we will provide you with reasons for the refusal and the mechanisms available to you to complain about the refusal.
Security of Information
Acacia Limousines Townsville takes all reasonable steps to ensure that Personal Information is kept safe from misuse, interference, loss and unauthorised access, modification and disclosure. The electronic database that holds the information is designed to restrict access to unauthorised persons.
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, Acacia Limousines Townsville cannot ensure or warrant the security of any information you transmit to Acacia Limousines Townsville and you do so at your own risk. Once Acacia Limousines Townsville receives your transmission, Acacia Limousines Townsville makes reasonable efforts to ensure security on our systems. Acacia Limousines Townsville uses secure server software (SSL) and firewalls to protect your information from unauthorised access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. If Acacia Limousines Townsville learns of a security system's breach, Acacia Limousines Townsville may attempt to notify you electronically so that you can take appropriate protective steps. By using one of our Websites or Application, you agree that Acacia Limousines Townsville can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Website or Application. Acacia Limousines Townsville may send an email to you at the email address you have provided to Acacia Limousines Townsville if a security breach occurs. If you become aware of any breach of security involving your Personal Information, please contact us immediately.
Except to the extent liability cannot be excluded under statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your Personal Information. Nothing in this Privacy Policy restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
Acacia Limousines Townsville takes all reasonable steps to destroy or permanently de-identify Personal Information that is no longer needed for a permitted purpose and it is not required to be retained by law.
Public areas
Any information disclosed in public areas of a Acacia Limousines Townsville Website or Application or other website (Facebook, YouTube, Twitter, etc.) will become public information. Acacia Limousines Townsville cannot control the use of information disclosed in public forums, such as social media forums, platforms, bulletin boards, blogs, wikis, chat rooms, and networking functions of mobile-device applications. You should exercise caution when disclosing information in these public areas, especially your location-data, and be careful how you disclose your Personal Information. Content posted in public areas of Acacia Limousines Townsville Websites or Applications, including advice and opinions, represent the views and is the responsibility of those who post the content. Acacia Limousines Townsville does not necessarily endorse, support, verify, or agree with the content posted and reserves the right to remove comments that Acacia Limousines Townsville considers to be offensive, derogatory or otherwise inappropriate. If you have any questions or comments about any content on an Acacia Limousines Townsville website or Application please send us an email to info@acacialimos.com.
Children
Acacia Limousines Townsville Websites and Applications are not directed at children. If you are under 18 or otherwise would be required to have parent or guardian consent to share information with Acacia Limousines Townsville, you should not send any information about yourself to Acacia Limousines Townsville. If a person under 18 submits information through any part of an Acacia Limousines Townsville Website or Application, and Acacia Limousines Townsville learns the person submitting the information is a child, Acacia Limousines Townsville will attempt to delete this information as soon as possible. Because Acacia Limousines Townsville does not knowingly collect any Personal Information from persons under 18, Acacia Limousines Townsville does not knowingly use or disclose such information to third parties.
Access to your personal information
You may request access to Personal Information Acacia Limousines Townsville holds about you by contacting our Administration section in writing at the address below. For security reasons, we require that requests for Personal Information are provided in writing and specify the Personal Information you would like to access.
Our Administration section will consider the request and advise you of their decision in writing within a reasonable time from receipt of the request.
Where we hold Personal Information you are entitled to access, we may charge you a fee for accessing your Personal Information which will reflect our reasonable costs of retrieving and supplying the information to you.
We may refuse access to your Personal Information in accordance with the Privacy Act, including where the Personal Information relates to anticipated legal proceedings, the request is frivolous or vexatious or giving access would have an unreasonable impact on the privacy of other individuals. If we refuse to provide access, we will give written reasons for the refusal together with the mechanisms available to complain about the refusal.
Changes to this Privacy Policy
Black & White Taxi Management Pty Ltd t/a Acacia Limousines Townsville reserves the right to make amendments to this Privacy Policy at any time. Any person or persons with objections to this Privacy Policy , should not access or use the Site.
Further questions and complaints
At all times, Acacia Limousines Townsville strives to ensure your Personal Information is treated confidentially, and in accordance with the Privacy Act. If you have any questions about this Privacy Policy or believe we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Act, then we ask that you provide such complaint or question to us in writing. Please provide as much detail as possible in relation to your question, concern or complaint to help us assist you.
All such enquiries should be directed to:
Administration Section
Acacia Limousines Townsville
PO Box 312 Hyde Park 4812
Our Administration section will consider the complaint and advise you of their decision in writing within a reasonable time from receipt of the complaint.
If we do not agree with your complaint, we will provide you with reasons. If we decide that there has been a breach of the APPs, s/he will endeavour to ensure that the breach is rectified within 30 days from the date of the decision and will update you in writing. If you are still not satisfied after lodging a complaint with us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Telephone: 07 44 262 884 (local call cost, but calls from mobile and pay phones may incur higher charges)
Contact details for the Office of the Australian Information Commissioner.
Post: GPO Box 5218, Sydney NSW 2001
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au
TTY: Telephone 133 677 then ask for 1300 363 992
Translating and Interpreting Service: If you do not speak English or English is your second language and you need assistance telephone 131 450 then ask for 1300 363 992
